Shipping policy

Shipping Policy

Order Processing All orders are processed and dispatched within 5 working days of payment being received. You will receive a confirmation email once your order has been shipped. If we experience any delays due to unforeseen circumstances (such as high demand, adverse weather, or carrier disruptions), we will contact you within 2 working days to keep you informed.

UK Deliveries We use Royal Mail for all deliveries within the United Kingdom. Estimated delivery times are 2–5 working days from dispatch, depending on the service selected at checkout.

International Deliveries We use Evri for international orders. Estimated delivery times vary by destination but are typically 7–14 working days from dispatch. Please note that international orders may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping rates.

Alternative Carriers If you have a preferred carrier, please contact us at clarejamestrading@gmail.com before placing your order and we will do our best to accommodate your request. Please note that alternative carrier arrangements may affect shipping costs and delivery timescales.

Tracking Where available, tracking information will be provided once your order has been dispatched.

Lost or Damaged Shipments If your order arrives damaged or does not arrive within the expected timeframe, please contact us at clarejamestrading@gmail.com or the live shopping platform you purchased through (e.g. TikTok, eBay) and we will work with you to resolve the issue as quickly as possible.